Please see our full communication policy below. Here is a summary of how to contact school:

School Office

Parents should contact the school office either by phone or using the email address enquiries@water.lancs.sch.uk Parents should always email or ring the school about non-urgent issues in the first instance. Please do not contact the Headteacher on their email as these can occasionally be missed or not forwarded to the correct person.

We aim to acknowledge all emails within 2 working days, and to respond in full (or arrange a meeting or phone call if appropriate) within 5 working days.

If a query or concern is urgent, and parents need a response sooner than this, they should explain this to the school office manager who will be able to direct you to the correct person.

Phone calls

If parents need to speak to a specific member of staff about a non-urgent matter, they should email the school office on enquiries@water.lancs.sch.uk or alternatively ring the school office on 01706 216414.

If this is not possible (due to teaching or other commitments), someone will respond to schedule a phone call at a convenient time. We aim to make sure parents have spoken to the appropriate member of staff within 2 days of your request.

If the issue is urgent, parents should call the school office.

Urgent issues might include things like:

• Family emergencies
• Safeguarding or welfare issues

For more general enquiries, please call the school office.

Meetings

If parents would like to schedule a meeting with a member of staff, they should email the appropriate email address (see appendix 1), or call the school to book an appointment.

We try to schedule all meetings within 5 working days of the request.

While teachers are available at the beginning or end of the school day, if parents need to speak to them urgently, we recommend they book appointments to discuss:

• Any concerns they have about their child’s learning
• Updates related to pastoral support, their child’s home environment, or their wellbeing

If you have any concerns, I urge you to follow the graduated response procedure outlined below:

 

1. Speak to your child's class teacher first. They are usually able to resolve issues promptly. You can schedule a meeting by contacting the school office, emailing enquiries@water.lancs.sch.uk, or approaching them either before or after school hours. Your class teacher will arrange a follow-up meeting to ensure your concerns are addressed.
2. If the issue remains unresolved, please request a meeting with a member of the Senior Leadership Team. A meeting will be scheduled, and appropriate actions will be taken. A follow-up meeting will be offered to ensure a satisfactory resolution.
3. Should your concerns persist, you may request a meeting with a school governor and the headteacher.
4. If you believe the school has not followed its policies adequately, you may choose to escalate the matter by raising a formal complaint, details of which can be found on the school website.